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Webconnex Payments Verification (KYC) FAQs

Get answers to commonly asked questions when going through the verification / KYC process

Ashley avatar
Written by Ashley
Updated over 7 months ago

Can I start transacting while my bank account is under review?

Yes, you can accept transactions while your Webconnex Payments processor is under review. The moment you add a Webconnex Payment processor to your account, you can start accepting transactions. You just will not be able to accept a payout until your KYC (know your customer) process and banking info is completed and verified.

How do I complete my verification / KYC (know your customer) process and add my banking details?

To complete your verification KYC process and add banking details by logging into the Webconnex Payments portal. To do so, follow these steps:

  • From the Pages screen, hover your mouse over the gear icon in the upper-right-hand corner of your account

  • Select Payment Processors from the dropdown

  • Click View Payments Portal on your Webconnex Payment processor listed

What if I don't have a website? What should I put in that field?

If you don't have a specific website and are trying to fill out the Webconnex Payments KYC process, you can simply put the URL to your TicketSpice page in that question. Here is how to find your page URL.

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